How did things go so badly wrong? Why were customers at the end of the queue? And how did an increasingly autocratic Joyce constantly get his own way, with the Qantas board and with both Liberal and Labor governments, which handed out over billions in subsidies and protected lucrative flight routes from foreign competition? For the first time, The Chairman's Lounge tells the full story of how one company banked the nation's loyalty and then cashed in on it.

Inspire, Influence, Sell aims to address this gap, by teaching sales professionals and team leaders the right psychology, skills and systems to sell more effectively, for the benefit of their clients, their business and themselves.Read this book to learn: The attitude and psychology of the highest-performing businesspeople on the planet Key selling skills, including building deep rapport, questioning, listening, negotiating and many more A proven sales process, from initiating meaningful first contact, through to developing loyal, lifelong clients.

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